Welcome to mywisemedia.com!

Use of Site

 

You are granted permission to access and use this Site and its Content and to create an account for the sole purpose of preparing, evaluating, and ordering products or services solely through WISE Media (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Obtaining Products from WISE Media does not entitle you to use any portion of Content apart from the finished printed Products as they are supplied to you by WISE Media.

 

You agree to use this Site in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations, including export and import regulations. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious or otherwise objectionable. WISE Media reserves the right, in WISE Media’s sole discretion, to refuse to accept any content provided by you to WISE Media or to process any order at any time and for any reason. WISE Media also may terminate its service to and/or the accounts of customers found to be using WISE Media to engage in undesirable activities or otherwise violating these Terms of Use. You agree that WISE Media shall have no liability of any kind to you or to any third party arising from such refusal or termination.

You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize WISE Media to produce the Products on your behalf. You grant WISE Media the right to copy, modify, distribute, use, create derivative works of and vectorize any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit WISE Media to copy, distribute, use, modify, create derivative works of and vectorize any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you.

 

When you create an account during registration, you are able to personalize products and save these designs for future use or ordering. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of WISE Media Inc's Website, located at https://mywisemedia.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use mywisemedia.com if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Terms & Conditions Generator.

 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By accessing mywisemedia.com, you agreed to use cookies in agreement with the WISE Media Inc's Privacy Policy.

 

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

License

Unless otherwise stated, WISE Media Inc and/or its licensors own the intellectual property rights for all material on mywisemedia.com. All intellectual property rights are reserved. You may access this from mywisemedia.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from mywisemedia.com

Sell, rent or sub-license material from mywisemedia.com

Reproduce, duplicate or copy material from mywisemedia.com

Redistribute content from mywisemedia.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. WISE Media Inc does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of WISE Media Inc,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, WISE Media Inc shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

WISE Media Inc reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

 

You warrant and represent that:

 

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant WISE Media Inc a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

 

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

 

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

 

We may consider and approve other link requests from the following types of organizations:

 

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WISE Media Inc; and (d) the link is in the context of general resource information.

 

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

 

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to WISE Media Inc. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

 

Approved organizations may hyperlink to our Website as follows:

 

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of WISE Media Inc's logo or other artwork will be allowed for linking absent a trademark license agreement.

 

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Please read Privacy Policy

 

Privacy Policy for WISE Media Inc.

At mywisemedia.com, accessible from Https://mywisemedia.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by mywisemedia.com and how we use it.

 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

mywisemedia.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, mywisemedia.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

 

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of mywisemedia.com. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator Online.

 

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on mywisemedia.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

 

Note that mywisemedia.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

mywisemedia.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

 

mywisemedia.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in mywisemedia.com. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

 

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

 

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

 

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Refund policy

Our Website offers printed materials for which artwork is provided by our clients. We will do the utmost diligence to ensure every order is to spec and color accurate to 80% of the digital artwork provided. In the event it is determined that our manufacturing of said printed material is at fault for drastically different print results, we will connect with the customer and review the errors and investigate the cause(s). This does not include 1-10 business cards shifted prints or less than 20% color inaccuracies. Once we have gone to production, the amount is non-refundable. We address issues case-by-case basis.

 

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to Info@mywisemedia.com or write a letter to 585 Dundas East 3rd Floor, Toronto, Ontario M5A 2B7

 

This document was last updated on January 5, 2020

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WISE Media OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT WISE Media HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM WISE Media OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL WISE Media BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT.

INDEMNIFICATION

You agree that you shall indemnify and defend and hold WISE Media Inc and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorneys' fees) that, directly or indirectly, arise out of or are related to: (i) your breach of any provision of the Site Terms; (ii) any suit, claim, or demand arising from or relating to an allegation that any Customer Content provided by You, or any other text, photograph, image, graphic or other material you incorporated into products or services ordered from this WISE Media Inc, that was not part of the standard Site Contents, infringes up the rights of a third party (iii) and/or (c) any of your activities conducted in connection with this Website, your use thereof, and/or the products and services ordered through this Website.

Copyrighted Materials for Limited Use

This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information (referred to herein as“Content”). This Site and all Content are the copyrighted property of WISE Media N.V., and/or its subsidiaries (referred to herein as “WISE Media”) or the copyrighted property of parties from whom WISE Media has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms of Use. WISE Media reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or WISE Media remain the property of WISE Media and its licensors.

The logo design tools provided on this Site employ a limited number of elements, including icons, fonts, colour schemes, and design effects. WISE Media reserves the right to use all such elements and to make all such elements available for use by other parties in the future. You do not obtain any right or claim to any of the individual logo design elements through your creation of a logo design and/or your incorporation of a logo design into one or more products. Other WISE Media customers may use the design tools to create logos that have similar or identical combinations of these elements and WISE Media does not guarantee that your logo will not have similarities to logos designed and used by other parties. WISE Media provides no warranty of any kind that logo designs created using the design tools will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the logo design is legally available for your use and does not infringe the rights of another party.

Shipping Policy

We reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy, we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with WISE Media Inc the current Shipping Policy and Guidelines will apply.

 

If your order is produced at a WISE Media Inc facility that is close to your location, you may be able to either pick up your order or take advantage of our local delivery service option. Click here for further details.

 

WISE Media Inc offers several shipping options, including FedEx and UPS or their related services. Our standard shipping level (“Standard Shipping”) is by ground or economy shipping. Shipping rates will be presented based on what should be the most efficient option available for your order, but you may elect to use an alternative method of shipping during the ordering process

 

If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on Standard Shipping delivery.

 

Our shipping charges are based on the rates charged by the carrier, as they may vary from time to time. Saturday delivery is available at an additional charge. Please contact our shipping department for more information regarding Saturday shipping. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the order to our shipping carrier. If you elect to pick up your order, ownership and risk of loss will transfer to you when you (or your agent) take possession of the order. If you take advantage of our local delivery option, ownership and risk of loss will transfer to you when you (or your agent) accept delivery, or when we leave the order if delivery without a signature has been authorized.

 

Unfortunately, we cannot use a customer's personal account with UPS, Fed Ex or any other carrier.

 

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times, because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.

 

When you place an order, you will be provided with the WISE Media Inc production site where your order will be processed. We have company owned production sites located across the U.S. and your job will generally be allocated to provide the most efficient shipping based on your chosen delivery location. Certain product offerings, however, require production at a specific production sites and the shipping time and charges will be calculated based on that location.

 

For Standard Shipping to a delivery point within the United States, you can use our Shipping Maps to estimate your package arrival from the time of shipment. Select the Shipping Map that corresponds to the shipping carrier and production site you are provided with at the time of your order. Please Note: these Shipping Maps only provide you with an estimate of the delivery date; we do not guarantee delivery on the date indicated. Also, when estimating your package arrival, the timeframe denoted on the Shipping Maps does NOT include the day of pickup by the carrier or the order turnaround time.

 

If you select a shipping service level other than Standard Shipping the delivery date will correspond to the service level chosen. Again, the delivery date does not include the day of pickup. If you select the relevant shipping carriers 3 Day, 2nd Air Day, Next Day Air, or some other special delivery level (or their equivalent) this means that the shipper is guaranteeing its shipping service within the time period selected. Note that only these special accelerated shipping services are guaranteed within the time frames given. Standard Shipping is NOT guaranteed to deliver within the estimated arrival time.

 

Your estimated shipping time is in addition to the order turnaround time you selected during the order process. Add the turnaround time and estimated shipping time together to estimate the actual delivery date. Click here for the turnaround time choices.

 

WISE Media Inc will ship to a destination outside of the United States; however, it may be necessary to separately estimate the shipping method and costs. You may be able to enter the destination in order to receive an estimate of the shipping costs, but you should contact WISE Media Inc (or the shipping carrier) to receive an estimate of the shipping time involved. All pricing for international shipments is in U.S. dollars. Our pricing includes product and shipping costs only; customs duties and other costs incurred as a result of international shipping are in addition to our costs and you are separately responsible for these costs. We reserve the right to refuse to ship to certain international locations. Please contact our Shipping Department for more information regarding international shipping.

 

We reserve the right to change the site initially allocated to the production of your order. (For example, equipment failure, natural disaster or order volumes may impact our production capacity requirements necessitating a change in site). Should this happen, you may be informed by email and it may impact your estimated shipping time, etc. You can check our Shipping Maps for the estimated transit time from the new production site.

 

Our shipping process cannot generally accommodate the aggregation of multiple print orders for shipping purposes; each discrete product ordered will be shipped separately, will require a separate shipping charge, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered. If you are ordering multiple products, it is possible that these may also require different production sites and the estimated shipping time may vary for each separate product. If you are ordering a specially priced package of products, there will be only one shipping charge incurred, however, the individual products may be shipped separately and arrive at different times. If the receipt of multiple products is time sensitive, please plan accordingly as we cannot guarantee that multiple product orders will be received on the same delivery date.

Limited Group Shipping

 

For certain limited product lines we are able to consolidate multiple orders for group shipping. The Product Builder page will indicate if group shipping is available on your product order.

 

1. The following rules apply to group shipping orders:

 

a. Orders must all be placed at the same time;

b. Maximum run size per order (see specific product for details);;

c. Group shipping must be designated at time of order;

d. All orders must be same product type;

e. Same day turnaround is not available yet;

f. Each order must be for the same quantity (e.g., 1,000 business cards);

g. Order must go to same address;

h. Order must have same contact person.

 

2. Choosing group shipping may add at least one day to your chosen turnaround time. Please factor this into you order time.

 

3. If one or more jobs in the group of orders designated for group shipping is delayed, for any reason, all jobs within the same group will be held and delayed until all jobs are complete.

We recommend that you do not choose group shipping for any job that has a time sensitive deadline.

 

4. The due date for all jobs designated for group shipping will be determined by the time of the final approval of the last approved job within the group. If an order for six jobs is placed on a Monday and they are designated for group shipping, but one or more of the jobs are not approved until Wednesday, then the turnaround time and due date will be calculated as if all jobs were approved on Wednesday.

 

5. Once a group of orders has been designated for group shipping we cannot release any part of the order from the group for an alternative mode of shipping (earlier or later).

 

6. A change to the shipping service or address can be made through the link on the site up to the point of bindery only

 

We recommend that you do not choose group shipping for any job that has a time sensitive deadline.

 

Orders that exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order confirmation and/or product tracking information will reflect the number boxes you can expect for your order. If your order is divided into multiple boxes, each box will incur a separate shipping charge and we cannot guarantee that all of the boxes will be received on the same day.

 

Because our carriers generally do not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. Economy Shipping does ship to residential and Post Office Box addresses; however, a correct and accurate address is required. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. We are not responsible for any delays or losses of product once the product is delivered to the carrier for shipment.

 

Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this.

 

Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time.

 

If a package is not delivered due to a customer refusal (which would include a failure to pick up the product from the carrier, if applicable) or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of the carrier to deliver the order, as well as return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the credit card used for the transaction.

 

If, after placing an order, you wish to change the shipping address you may do so up until the time the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least twelve dollars and thirty-five cents ($12.35) as well as any increases in the shipping fees and other charges UPS may impose. You consent to these fees and charges being charged against the credit card used for the transaction.

 

We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with WISE Media Inc you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.

 

Please take note that if you choose a residential address as your delivery address the carrier will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact Customer Service.

Pick Up Policy

 

We reserve the right to update and revise these Pick-Up and Local Delivery Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes we will revise the "last updated" date at the top of this page. Please make sure that you review it frequently; anytime you place an order or otherwise use the WISE Media Inc website the most current Pick-Up and Local Delivery Guidelines will apply.

 

Pick-Up.

When you place an order, if pick-up is an available option for the product, you will be able to choose pick-up from within the shipping options you are offered. If you choose this option, the product will be available for pick up when the status of the order (on our website) changes to O.K. for Pick-Up and/or we you send an email advising you the order is available for pick-up. Our pick-up hours are Monday through Friday from 8:30 a.m. to 4:00 p.m. (local time of the relevant facility).

 

If you choose the pick-up option please be prepared to provide a copy of your order confirmation as well as a personal I.D. For your protection, we must reserve the right to refuse to turn over any product to anyone who cannot provide a copy of the order confirmation and/or adequate identification. PLEASE NOTE: Unless you make suitable arrangements with us in advance, we will not permit your customer to pick up your order.

 

Pick-up orders will be held for no more than thirty (30) days after the order status changes to O.K. for Pick-Up. An order not picked-up within 30 days is subject to disposal. WISE Media Inc will not provide a credit or refund for orders that are disposed of because they were not picked up within 30 days.

 

Local Delivery.

Limited local delivery is offered at of our downtown locations. At the time you place an order, if local delivery is available, you will be able to choose it from within the shipping options you are offered. Not all addresses within a delivery zone will be eligible for local delivery, and we reserve the right to refuse to provide local delivery services to anyone.

 

Although our delivery trucks operate Monday through Friday, depending on the WISE Media Inc location and/or the zip code where you are located, delivery may only be scheduled and available on certain days of the week, e.g., Monday, Wednesday and Friday.

 

If you choose the local delivery option, then the estimated delivery date will be the next scheduled delivery day within your delivery zone after the order status on our website changes to “out for local delivery,” or its equivalent. For example, if the status changes to pending local delivery on a Tuesday and the next scheduled delivery date for your zip code or area is Friday, the order will not be delivered until at least Friday.

 

We cannot guarantee delivery on any particular day. Even if the delivery date for your zip code or area indicates delivery on a specific day, circumstance may delay actual delivery until the next day or later. Also, because delivery schedules will vary, we cannot guarantee delivery at any given time during the day. A delivery may be made at any time between 8:00am and 5:00pm.

 

Safety and scheduling issues mean that we restrict the local delivery service to the ground floor/ lobby of multiple story buildings. In addition, delivery will not be attempted if our drivers are not able to safely park their vehicles. In the event that WISE Media Inc is not able to deliver your order, we will make a second attempt on the next scheduled delivery day for the delivery zone. After two failed delivery attempts, the job will be changed to pick-up. (You have the option of completing a drop off waiver form that will permit us to leave your order if nobody is available to accept delivery. We will not leave an order without written authorization.)

 

WISE Media Inc is not responsible for any problems that are the result of delayed delivery or delivery failure (e.g. loss of business or customer). If you need to have your order by a specific time, we strongly recommend that you plan accordingly: choose the appropriate turnaround time and either elect to pick up the order or select the appropriate UPS overnight delivery option that can meet your schedule. PLEASE NOTE: local delivery is not available for drop shipping to your customer; we only deliver to your location.

 

We reserve the right to withdraw, or change the terms of pick-up and/or local delivery (including changing the eligible delivery zones) at any location without prior notice.

Production Policies

Uploaded Content Requirements

We strongly recommend that content uploaded to WISE Media Inc for print fulfillment is:

 

At a minimum of 300 DPI at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixilated or otherwise distorted for which WISE Media Inc does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.

 

Designed in CMYK and uploaded to WISE Media Inc in CMYK with no embedded color profile. (You may upload in RGB or some other standard if you choose, however, the color will be converted and WISE Media Inc is not responsible for any inaccuracy or color shift that occurs as a result of the conversion).

 

Color Quality

WISE Media Inc guarantees that its prints will meet CMYK industry standards. We cannot guarantee "match-print" color fidelity and cannot prevent slight color shift throughout an order. Because we cannot control the color reproduction of a customer's computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears your monitor. WISE Media Inc is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. WISE Media Inc is not liable for the final color appearance of a UV coated product.

 

Production Turnaround Time

WISE Media Inc's standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

 

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

 

For your convenience, depending on the product ordered, WISE Media Inc offers a 3-5 business days production turnaround times. We will soon start to offer same day services.

Please note: –** Turnaround times for jobs that WISE Media Inc does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.

 

If you choose group shipping this may add at least one additional day to your chosen turnaround time.**

Graphic Design Policies

 

Our team is for hire as temporary support staff specialized in graphic design. Our rates are determined by the amount of ours you require us to work. You must be able to provide an office space or desk, electricity, internet access in a safe indoor environment. We do not work out of coffee shops or other public places, such as community centers, academic student facilities or shelters. 

 

We do not tolerate verbal or physical abuse, intimidation, harassment or sexual harassment of our employees. If we are made aware of such activity, WISE Media Inc reserves the right to terminate our employment agreement with a 12 hour notice and we will bill the client 50% of the remaining short term or long term contract. If the situation is related to criminal activity causing harm to our employees, WISE Media Inc will take legal and civil actions against the parties involved for damages on behalf of our employees. The safety of our team members is paramount in our work culture. 

 

WISE Media Inc encourages our clients to maintain regular contact with supervisory staff for any issues related to under performance or disciplinary actions. If an employee is not a good cultural fit, please contact us and we will arrange for a replacement.

Large Format Printing

 

All artwork must be defined accurately by client. Prior to production any items above $250 must be held with a 50% deposit prior to production. This deposit is non-refundable as it is a portion is a portion of the production cost. WISE Media Inc is not liable for any approved artwork errors prior to production.

Inquiries 

 

Why do we need your phone number? 

 

With the current trends of fraudulent ordering, we would like to reach out to you personally and locally once you have decided to choose WISE Media Inc. We do not store your number in any robo-call databases or sell your information to a third party. Upon verifying the validity of your order you may ask us to call you and continue your interaction with us via email. With a phone number (usually) we can also determine what region we have to arrange your delivery for. At the same time, we would like to introduce our level of service to you.

Samples Policies

 

Samples for pre-production or publications can cost up to $200. Contact your sales Rep to get further details.

Miscellaneous

 

You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.

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MAILING ADDRESS:

585 Dundas East, 3rd Floor

Toronto | Ontario | M5A 2B7 | CANADA

PICK UP LOCATIONS IN THE GTA:

PICK UP LOCATIONS IN THE NYC: